Due to server issues, code delivery time is NOT INSTANT or 5 MINUTES! Codes are processed within a few hours, in some cases up to 24 hours.

Help Center

Find answers to common questions about car radio codes. Can't find what you need? Contact our 24/7 support team.

1Getting Started

How do I find my car radio serial number?

There are several ways to find your radio serial number: 1) Press and hold preset buttons 1+6 while turning on the radio. 2) Remove the radio using removal keys to find the label on the back. 3) Check your vehicle documentation or service book. The serial number is typically 14 characters long.

How long does it take to receive my radio code?

Most radio codes are delivered within 5 minutes via email. VAG brands (VW, Audi, Skoda, Seat) use automated systems for instant delivery. Some brands like Nissan and Mercedes require manual processing and may take 24-48 hours.

What brands do you support?

We support 50+ car brands including Volkswagen, Audi, Skoda, Seat, Nissan, Mercedes-Benz, Ford, Renault, BMW, Opel, Peugeot, Citroen, Fiat, and many more. Visit our Brands page for the complete list.

2Using Your Code

How do I enter the radio code?

Enter your 4-digit code using the radio preset buttons (1-4). For example, if your code is 1234, press button 1 once, button 2 once, button 3 once, and button 4 once. Then confirm by pressing the OK/ENTER button or by holding button 4.

My radio says "SAFE" - what does this mean?

SAFE mode is an anti-theft feature. Your radio is locked and needs an unlock code. This typically happens after a battery replacement or power interruption. Use our service to get your unlock code.

What if I enter the wrong code?

Most radios allow 3 incorrect attempts. After 3 wrong entries, the radio displays "WAIT" and locks for 1 hour. After the wait period, you can try again. Our codes are 100% accurate, so enter them carefully.

3Payment & Delivery

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your country. All payments are processed securely.

What is your refund policy?

We offer a 100% money-back guarantee. If the code we provide doesn't work for your radio (and you've entered the correct serial number), we'll provide a full refund within 30 days of purchase.

How will I receive my code?

Your radio code will be sent to the email address you provide during checkout. Check your spam/junk folder if you don't see it within a few minutes.

4Troubleshooting

The code doesn't work - what should I do?

First, verify that you entered the serial number correctly. Double-check the code entry process. If issues persist, contact our support team with your order number and we'll help resolve the issue.

My radio is completely locked - can you help?

If your radio shows "LOCKED" or won't accept any input, it may need to be reset. Some radios require staying powered on for an extended period. Contact our support for specific guidance for your radio model.

I lost my email with the code - can you resend it?

Yes! Contact our support team with your order details and we'll resend your code immediately. You can also check your account dashboard if you created an account.

Still Have Questions?

Our support team is available 24/7 to help you.

Contact Support